Booking Terms & Conditions
Booking Terms & Conditions
Before booking through us, please read these booking conditions carefully and all the other information relevant to your booking, including:
You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992.
All properties on our website are offered by us for the sole purpose of holiday lettings, unless expressly agreed otherwise in writing by us. Accordingly you agree that your booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights to the property other than the right to occupy the property as holiday accommodation for the period of your booking. No booking of any kind is an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977.
Making your booking
All bookings depend on the property and other arrangements being available. You, as the person in charge of the party (“the party leader”), must be at least 18 years old at the time of booking. All other members of the party must authorise you to make the booking on the basis of these booking conditions. By making the booking, you confirm that you are authorised to make the booking and that all other members of the party agree that the booking will be governed by these booking conditions. You, as the party leader, are responsible for making all payments due to us.
As long as the property is available and we have received all the relevant payments from you, we will give you written confirmation (see below) as soon as reasonably possible. This confirmation will show your booking details and the amount you have paid for the booking. Your binding contract with us begins when we issue you with the written confirmation. For bookings made within 14 days of the departure date, you will have a binding contract with us when we give written confirmation of your booking to you and you have made the appropriate payment to us. If you pay the required payment into our bank account, it will not mean we have accepted a booking unless we have issued you with written confirmation. Please do not make any other travel arrangements (such as flights) until we have issued you with a written confirmation. We will give you your written confirmation either by text or by email. If you book with us online, we will acknowledge that we have received your booking and then send you confirmation by email. If you book by post or phone, we will send your confirmation to you by text unless you tell us at the time of booking that you would prefer it to be provided by email. It is your responsibility to check your emails regularly and to let us know about any change to your email address.
We have the right to refuse any booking before we send you your written confirmation. If we do this, we will tell you in writing and promptly refund any money you have paid to us. In this case, we will not have any legal responsibility to you.
As soon as you receive your confirmation, you must check the details carefully. If anything is not correct, you should tell us immediately. Please ensure that names are exactly as stated in the relevant passport.
Where we offer the option of a provisional telephone booking, the property will be released for general sale after the agreed time period (usually 24 hours) unless you fully confirm the booking.
Even if we have sent a written confirmation, we have the right to cancel a booking where there are reasonable grounds to believe that (i) it is not legitimate (ii) you are likely to breach any of our booking conditions (iii) information supplied by you in relation to your booking is incorrect (iv) you have behaved in a vexatious, abusive or unlawful manner to us, suppliers or to our staff. If we cancel your booking, we will tell you in writing and we will not have any legal responsibility to you.
Your Booking – N.B. this only applies to direct bookings with Your Yorkshire Time
A deposit of 50% of the accommodation cost is required on booking. A binding contract exists when we receive your deposit. The persons in your party should not differ under any circumstances to the persons stated at the time of enquiry.
Payment – N.B. this only applies to direct bookings with Your Yorkshire Time
When you book, we must receive full payment of your deposit by bank transfer. The balance of your payment is due by bank transfer 12 weeks before your stay and 50% is still due even if you cancel your stay more than 30 days before your arrival. We only accept payment in pounds sterling.
Pricing – N.B. this only applies to direct bookings with Your Yorkshire Time
We keep the prices charged under constant review and the prices of unsold arrangements may be increased or reduced at any time. We may also correct mistakes in the pricing of unsold arrangements at any time. We will confirm the price of your booking when you make it. As changes and mistakes can happen, you must check the price and all other details of your chosen arrangements at the time of booking.
All prices quoted or otherwise given to you include all charges and any taxes or government charges which may apply to your booking at the time it is made. You may be required to pay any additional taxes that arise after your booking has been confirmed.
All accommodation prices are for the property as a whole and are not on a per person basis, except when an extra person charge applies.
Brochure and website details
We aim to make sure that the information provided by us is presented accurately on ours and the Airbnb website and Awaze Vacation Rentals Ltd sites and other promotional literature or material we produce and provide. It is intended to present a general idea of the arrangements. Not all details of the relevant facilities can be included on our website. Furthermore, there may be small differences between the actual property/arrangements and its description. This is because we are always aiming to improve services and facilities. Occasionally, problems mean that some facilities or services are not available or may be restricted. If this happens, we will tell you as soon as reasonably practical after we become aware of the situation. We cannot accept responsibility for any changes or closures to local services or attractions mentioned on our website, by our advisers or advertised elsewhere. We make reasonable efforts to make sure that information we give you about our property and its facilities or services is accurate and complete on the date given. We cannot accept responsibility for any inaccurate, incomplete or misleading information about any property/arrangements or its facilities and services, unless this was caused by our negligence.
Where Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day and is provided for pleasure not for business purposes. Bookings are not accepted if they are wholly reliant on the uninterrupted, unlimited provision of Wi-Fi.
If you change or cancel your booking
Changes – N.B. this only applies to direct bookings with Your Yorkshire Time
If you want to change any detail of your confirmed booking, we will do our best to make the changes. However, we must receive your notice in writing by post or email. We may agree to accept notice over the telephone, but this should be arranged with us first. Also, we cannot guarantee that we will be able to meet your request. Changes can only be accepted in accordance with our terms and conditions. Where we can meet your change request, you will have to pay any costs incurred by us in facilitating this change for you, which will be charged at the current price, which may be different from the price in the brochure or website from which you booked your chosen arrangements.
Full cancellations - N.B. this only applies to direct bookings with Your Yorkshire Time
If you have to, or want to, cancel your booking after it has been confirmed, you must contact us as soon as possible. The day we receive your notice by phone to cancel is the date on which we will cancel your booking.
For the purpose of the details below, total cost means the total cost of the accommodation booking, including any extra items.
Cancellation charges - N.B. this only applies to direct bookings with Your Yorkshire Time
Part cancellations - N.B. this only applies to direct bookings with Your Yorkshire Time
If only one person in your party needs to cancel, this will not normally affect the total cost of your booking unless you cancel any extra services which are charged on a 'per person' basis. In these instances, we may provide a refund of any per person charges.
Cancellations or changes by the owner or service providers
We do not expect to have to make any changes to your booking. However, sometimes problems happen and bookings have to be changed or cancelled or mistakes in brochures or other details corrected. If we do, we will contact you (by phone if reasonably possible in the case of a significant change or cancellation – we will let you know about minor changes by email) as soon as is reasonably practical. We will explain what has happened and let you know about the cancellation or change. However, although we will have no further liability to you, we will if possible transfer your booking to suitable alternative accommodation of the same or better standard at no additional cost.
Events beyond our control
Unless we say otherwise in these booking conditions, unfortunately we will not be legally responsible either jointly or individually for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we could not, even with all due care, avoid, including:
- strike, lock-out or labour dispute;
- natural disaster;
- acts of terrorism, war, riot or civil commotion;
- malicious damage;
- keeping to any law or governmental order, rule, regulation or direction, including advice from the foreign office to avoid or leave a country;
- breakdown of equipment or machinery;
- insolvency or bankruptcy;
- fire, flood, snow or storm;
- difficulty or increased cost in getting workers, goods or transport; and
- other circumstances affecting the supply of goods or services.
We do not exclude or limit what we will be legally responsible for if death or personal injury is caused as a result of our negligence or that of our employees whilst acting in their course of their employment, or for any criminal act we may commit.
We cannot be held responsible for noise or disturbance which comes from beyond the boundaries of the property or which is beyond our control. If we know about a problem before you arrive, we will contact you to let you know.
We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, hot tubs, nor for the failure of public utilities such as water, gas and electricity.
Arrival and departure
You can arrive at your property at any time after 4pm (unless we tell you otherwise, for example on your confirmation) on the start date of your rental period. Please advise us of your expected arrival time. You must leave by 10am on the last day.
If your arrival will be delayed beyond 8pm on the start date of your rental period, you must agree this in advance. If you fail to do so, you may not be able to get into the property. If you fail to arrive by 12 noon on the day after the start date of your rental period and you do not let us know you are arriving late, we may treat your booking as having been cancelled by you. In this situation, we will not refund any money you have paid.
N.B. If we have not agreed to a late check-out and you leave late you will be charged for the cleaners wating time and a surcharge for additional energy costs.
What the Price Includes
The price of your holiday accommodation includes all bed linen, hand and bath towels for inside use only, robes and slippers, toiletries, gas, electricity and water for basic domestic use. A small stock logs for the woodburner is provided in the cottages for our guests’ arrival during the winter months.
What the Price Does Not Include
You agree to identify and compensate us for any damage caused by you and yours.
We require payment of a security/damages deposit of £50 per person staying.
Payment should be made before your arrival date by bank transfer. The bank account varies according to your chosen property and will be confirmed on your invoice.
It will be returned by bank transfer two weeks after your check-out date, to the bank account nominated by you (please note that it is your responsibility to provide your bank details, we will not chase you).It will be returned in full, provided that you have left the property as it was found and complied with our house rules. If it is not refunded two weeks after you have checked-out, this means that there was some damage and we are obtaining quotes for remedial action, or we do not have your bank details.
If you have caused any damage, including stains to the towels or bedding that will not come out, it will be returned less any costs for breakages, damages etc.We will try to return the balance within a month of your departure, but as this may depend on getting quotes from tradesmen and replacement parts, this may not be possible.
If you have caused any reputational damage at all, in particular, if you have broken the ‘no talking outside after 9.30pm’ rule the full amount will be forfeit. For example, 12 guests staying at Harlequin House who have paid a £600 deposit will forfeit the whole amount if the neighbours complain that they have broken the ‘no talking’ rule.
Frequently Asked Questions
Question – What does ‘leave the property as it was found’’ – mean?
Answer - This means if you have booked through cottages.com, or one of Awaze Vacation rentals other brands, that the property needs to be as clean when you leave as when you arrived.
We employ cleaners to strip the beds, and thoroughly sanitise the cottage, so we do not expect you to do this, regardless of how you have booked the property.
We expect you to:
Failure to leave the property as you found it, will result in money being taken out of your deposit for the staff time taken, any travel time, parking, replacements, repairs etc.This will also include the management time in dealing with and communicating with you over the issue.
You and all members of your party agree:
You also must not allow more people than the booking states to stay overnight in the property. You cannot arrange for visitors to the property without our advance consent. You cannot significantly change the number of adults or children during your stay. (For example, if you book for two adults and two children, you cannot arrive with four adults and no children.) You must not hold events (such as parties, celebrations or meetings) at the property without our advance consent. If you do any of these things, the owner can refuse to hand over the property to you, or can repossess it. If the owner does this, we will treat this as you cancelling the booking. In these situations you will not receive a refund of any money you have paid for your booking. And we will not be legally responsible to you as a result of this situation. (This will include, for example, any costs or expenses you have to pay due to not being able to stay in the property, such as the cost of finding other accommodation.) We are not under any obligation to find any alternative accommodation for you.
Pets are not allowed without prior arrangement and payment of a surcharge. If you take a pet with you, it is not allowed upstairs onto the first floor, on beds or furniture, or in the hot tub. You must not leave any pets unattended in the property, including any garden, and you must keep dogs on a lead within the boundaries of a property (including the garden).
If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in your chosen property, nor can we accept any responsibility for any subsequent health reaction. It is your responsibility to make specific enquiries before booking. You should also read the information on taking pets on holiday included in our house guide.
You are responsible for and agree to reimburse us costs incurred as a result of any breakage or damage in or to the property which is caused by you or any members of your party or any other persons invited into the property by you. This includes reputational damage if you do not comply with our house rules, in particular failure to comply with the ‘no talking after 9.30pm’ rule. We can ask for an extra payment from you to cover any such costs.
We expect the accommodation to be left in a reasonable state on departure. If in our opinion, additional cleaning is required, you will be liable to the owner for the cost of this cleaning.
If you discover that anything is missing or damaged on arrival please notify the owner/key holder immediately.
Right of Entry
The owner is allowed to enter the property (without letting you know first if this is not practical or possible) if special circumstances or emergencies happen (for example if repairs need to be carried out) or if you break any of these booking conditions. The owner or its representative also is allowed to enter the property to inspect it (including but not limited to where you have complained about the property). If this happens, you will be given reasonable notice first.
You agree to allow the owner or their representative (including workmen) access to the property as required by this clause.
The owners can refuse to hand over their property if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, to members of staff or to neighbours, or if the owner has reasonable cause to believe you or any member of your party will cause damage or loss to the property, its services or facilities. If this happens, the contract between you and the owner will end and you will not receive any refund and neither we nor the owner will have any further responsibility to you.
The owners can end a stay after the keys have been handed over, if the unreasonable behaviour of anyone in your party (including anyone invited into the property by you) is likely to spoil the enjoyment, comfort or health of other guests, residents, neighbours or members of staff or where you or any member of your party (or anyone invited into the property by you) has broken or is likely to break any of these booking conditions, or any other terms and conditions applicable to the property which you have been told about. If this happens, you will have to leave the property immediately and no refund will be given. You may also be responsible for any costs the owner has as a result of your behaviour.
If you have any special requests, you must let us know when you make a booking and confirm them in writing. We cannot guarantee that any request will be met.
Although Travel Insurance is not compulsory, we do strongly advise you to take out a policy. Always check the small print of a travel insurance policy to ensure it meets your individual requirements. No liability under any circumstances will be accepted by us for damage to luggage, motor vehicles and personal effects owned by you.
We cannot be held liable or accept responsibility in any circumstances for your illness, bodily harm, death or discomfort as a result of suggestions made in any of our information.
If you want to complain, we will want to take action to sort your complaint out as soon as possible. It is essential that you contact the owner or their representative immediately if any problem arises so that it can be sorted out as quickly as possible. It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless the owner is told promptly. If you discuss the problem with the owner or their representative during your stay at the property, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay.
Governing law and jurisdiction
Any dispute, claim or other matter which may arise in relation to your booking will be governed by English law and you agree that any dispute will be dealt with exclusively by the courts of England and Wales.
Communicating with you
To process your booking we will need to collect and process personal information.
We would like to send you information about products and services that may interest you. We may do this by post, telephone, text message or email. If you would rather that we did not do this, please tell us when you check-in.
For the purposes of the Landlord and Tenant Act 1987, you can send any notices intended for the owner to our registered office address West Thorpe Farm, off Halifax Rd, Hoylandswaine, S36 7EY.
The prices and booking conditions displayed supersede all those previously published.
Prices and booking conditions may be updated, changed or varied subsequently.